Customer Service


If you have any questions about our products, need help with placing an order, or have any other questions, our friendly customer service staff is more than happy to assist you. Contact us at:
660 Sandstone Circle
Long Lake, MN 55356

For general questions, please check any of the sections below




Shipping & Delivery

Our normal shipping method is Ground Saver transportation. Using this method, orders will typically be delivered in the Continental United States within 9 business days. Business days are Monday-Friday and do not include weekends or holidays.

Quicker shipping methods are available and can be seen in the Checkout Area once the zip code you are shipping to is entered into the shipping and billing information area. You must choose a shipping method by clicking on the circle next to your preferred shipping method before you will be allowed to place your order.

Most orders ship the same day when the order is placed before 3:00 PM Central Time.

Once your order ships, you will receive an email confirming the shipment with tracking information.

For detailed information about shipping methods and delivery times, please see our Shipping Policy


Returns & Exchanges

You may return any item in its original sellable condition and receive a full refund of the purchase price within 30 days of the date, you purchased the item. Shipping costs will not be refunded unless you received your order damaged or the wrong item was shipped. Some items cannot be returned: Opened DVD's, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing, Opened or Used Bedding, Opened Costumes and Damaged Merchandise. All merchandise MUST be returned within 30 days in its original sellable condition and in the original packaging with all accessories.

You may also exchange any item within 30 days of the purchase date if it is in its original and sellable condition. If you are exchanging an item, you will have to pay for the return shipping, but will pay to ship the exchanged item.


Privacy & Security

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted before being sent securely across the Internet and PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Database to be only to be accessed by those authorized with special clearance rights to our systems. All customer information is kept hjighly confidential.

For detailed information about privacy and how we protect your personal information, please see our Privacy Policy


Payment Methods

We accept all major credit cards - Visa, MasterCard, Discover and American Express. We also accept payments by PayPal.


Viewing Orders

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. If you wish to create or login in to your account, please visit My Account